Frequently
Asked
Questions

  • You can book directly through our website by clicking the "Book Now" button

    1. In order to book you will need to:

    2. Choose your theme & number of tents needed

    3. Choose available date and time for set-up

    4. Fill out form with payment information

    5. Include any add-ons needed and additional notes in the notes section of form

  • Once your booking has been accepted, a $150 deposit required to secure your booking.

  • We accept all major credit cards, Debit Visa, Apple Pay and Google pay.

    • Deposit of $150 is due at time of booking

    • Full payment is due 7 days prior to your event date (if it’s a larger event such as a 8+ tent party or large picnic, it will be required 2 weeks prior)

  • All of our items will be inspected during take down of the event and if there are any damages they will be charged at cost and invoiced to client.

  • In the event that your event needs to be cancelled, if it is cancelled within 8 days or more there will be a full refund issued Any events cancelled within 7 days or less there will not a refund issued. We will however allow you to reschedule your party for another date within 6 months of initial party date. Party must be completed within 6 months and can only be rescheduled once. Any personalized items such as balloon orders, sleep masks, or anything personalized to your party will be deducted.

  • Our bed linens, blankets, pillow covers are cleaned after each use/party. Any fabric, decor pillows and any material that can’t be washed will be steamed, spot cleaned and sprayed with a disinfectant after each use.

    To read our commitment to cleanliness, please click here.

    • Standard packages take 1-2 hours to set up.

    • Standard packages take about 45 minutes to take down.

    • Some extra items will add more set up and take down time.

  • Our tents are about 4 ft. wide and 5 ft. tall and the twin mattresses are 3.5 ft. wide and 6 ft. in length.

  • We do not move furniture, please be sure to clear and clean your space before we arrive.

  • We set up and then take down the next day, but in general our rental periods are typically 19 hours long. If you would like to keep them for longer or an extra day we can try to accommodate for an additional cost that would be determined based on how much longer you’d like it for.

  • Currently our packages are priced accordingly for 2 to 8 tents. If you need only one tent or more than 8 contact us and we can try to accommodate.

  • Only for certain themes some power will be required.

    • Movie night theme (projector)

    • Glow Neon Party (UV lights)

    • Some have ambience lights

    • Christmas theme (snowflake lights)

    We will supply all extension cords.

  • Please contact us if you require an earlier set up time than those displayed on booking form and we will try to accommodate. We do confirm set up time 1 week prior.

  • Yes we do, locations further than 25 KM radius from London will be charged a transportation fee at a rate of $2 per KM beyond 25 KM. (From postal code N6H)

  • Yes we do, check out our Add-ons page or our sister company Ultimate Luxury Events Co for more information.

  • Yes. We charge 13% HST. That is (8%) Ontario rate and (5%) Canada rate for a total of 13% taxes.