Frequently Asked Questions

How do I book?

* You can book directly through our website by clicking the "Book your party" button
In order to book you will need to:
1.Choose your theme & number of slumber needed
2.Choose available date and time for set-up
3.Fill out form with payment information
4.Include any add-ons needed in the notes section of form

What form of payment do you accept?

* We accept all major credit cards, Debit Visa, Apple Pay and Google pay.

What is the deposit fee?

* At the time of booking, there will be a $100 deposit required to secure your booking.

When do I have to pay?

* Security Deposit is due at time of booking
* Full payment is due 7 days prior to your event date

Is there a rental damage deposit and do I get it back?

* Currently damage deposits are not being taken however if there is damage after inspection and pick up of our tents, there will be a charge based on the item that is damaged.

What if something is damaged?

* All of our items will be inspected during take down of the event and if there are any damages they will be charged at cost and invoiced to client.

What happens if I need to cancel my event?

* If you cancel within 21 days of your event you will receive a full refund. 14 to 20 days prior to the event you will receive 50% refund of deposit and 13 days or less, a refund will not be issued. However, you will be able to reschedule your party for another date within 6 months of initial party date. Party must be completed within 6 months.

How is everything cleaned?

* Our bed linens, blankets, pillow covers are cleaned after each use/party. Any fabric, decor pillows and any material that can’t be washed will be steamed, spot cleaned and sprayed with a disinfectant after each use.
To read our COVID-19 protocol, please click here.

How long does it take to set up and take down?

* Standard packages take 1-2 hours to set up.
* Standard packages take about 45 minutes to take down.
* Some extra items will add more set up and take down time.

How much space is required?

* Our tents are about 4 Ft. wide and 5 Ft. tall and 6 ft in length

Do you move furniture to accommodate the tents?

* We do not move furniture, please be sure to clear and clean your space before we arrive.

What is your rental period?

* We set up and then take down the next day, but in general our rental periods are typically 19 hours long. If you would like to keep them for longer or an extra day we can try to accommodate for an additional cost that would be determined based on how much longer you’d like it for.

What are the min & max number of tents?

* Currently our packages are priced accordingly for 2 to 8 tents. If you need only one tent or more than 8 contact us and we can try to accommodate.

Will I need to supply power?

* Only for certain themes some power will be required.
- Movie night theme (projector)
- Glow Neon Party (UV lights)
- Mermaid theme (ambience lights)
-Christmas theme (snowflake lights)
(We will supply all extension cords)

What if I require an earlier setup time?

* Please contact us if you require an earlier set up time than those displayed on booking form and we will try to accommodate

Do you service areas outside of London?

Yes we do, locations further than 25km radius from London will be charged a transportation fee at a rate of 0.45 cents per kilometer x 4.
($1.80 per km from postal code N6K)

Do you offer add-ons?

* Please check out our Add-ons page or our sister company Ultimate Luxury Events Co for more information.

Do you charge taxes?

* Yes. We charge 13% HST. That is (8%) Ontario rate and (5%) Canada rate for a total of 13% taxes.