Frequently Asked Questions

How do I book?

* You can book directly through our website by clicking the "Book your party" button
In order to book you will need to:
1.Choose your theme & number of slumber needed
2.Choose available date and time for set-up
3.Fill out form with payment information
4.Include any add-ons needed in the notes section of form

What do I need to do to reserve?

* At the time of booking, there will be a $150 deposit required to secure your booking.

What form of payment do you accept?

* We accept all major credit cards, Debit Visa, Apple Pay and Google pay.

When do I have to pay?

* Deposit is due at time of booking
* Full payment is due 7 days prior to your event date (if it’s a larger event such as a 8+ tent party or large picnic, it will be required 2 weeks prior)

Is there a rental damage deposit and do I get it back?

*There is a $100 fully refundable deposit, charged the day of the event. This deposit will be charged and refunded the following day at pick up, after all items have been inspected for any damages.
Should there be any damages, you will be informed and deducted from the deposit. Should the damages be higher than the deposit, we will let you know.

What if something is damaged?

* All of our items will be inspected during take down of the event and if there are any damages they will be charged at cost and invoiced to client.

What happens if I need to cancel my event?

* In the event that your event needs to be cancelled, if it is cancelled within 8 days or more there will be a full refund issued Any events cancelled within 7 days or less there will not a refund issued. We will however allow you to reschedule your party for another date within 6 months of initial party date. Party must be completed within 6 months and can only be rescheduled once. Any personalized items such as balloon orders, sleep masks, or anything personalized to your party will be deducted.

How is everything cleaned?

* Our bed linens, blankets, pillow covers are cleaned after each use/party. Any fabric, decor pillows and any material that can’t be washed will be steamed, spot cleaned and sprayed with a disinfectant after each use.
To read our COVID-19 protocol, please click here.

How long does it take to set up and take down?

* Standard packages take 1-2 hours to set up.
* Standard packages take about 45 minutes to take down.
* Some extra items will add more set up and take down time.

How much space is required?

* Our tents are about 4 Ft. wide and 5 Ft. tall and 6 ft in length

Do you move furniture to accommodate the tents?

* We do not move furniture, please be sure to clear and clean your space before we arrive.

What is your rental period?

* We set up and then take down the next day, but in general our rental periods are typically 19 hours long. If you would like to keep them for longer or an extra day we can try to accommodate for an additional cost that would be determined based on how much longer you’d like it for.

What are the min & max number of tents?

* Currently our packages are priced accordingly for 2 to 8 tents. If you need only one tent or more than 8 contact us and we can try to accommodate.

Will I need to supply power?

* Only for certain themes some power will be required.
- Movie night theme (projector)
- Glow Neon Party (UV lights)
- Mermaid theme (ambience lights)
-Christmas theme (snowflake lights)
(We will supply all extension cords)

What if I require an earlier setup time?

* Please contact us if you require an earlier set up time than those displayed on booking form and we will try to accommodate

Do you service areas outside of London?

Yes we do, locations further than 20km radius from London will be charged a transportation fee at a rate of 0.55 cents per kilometer x 4.
($2.20 per km from postal code N6K)

Do you offer add-ons?

* Please check out our Add-ons page or our sister company Ultimate Luxury Events Co for more information.

Do you charge taxes?

* Yes. We charge 13% HST. That is (8%) Ontario rate and (5%) Canada rate for a total of 13% taxes.